• Hardware or hard drive failure
• Bad memory
• Major program malfunction
• Virus

This is the time to start thinking about how you didn’t back up all of that important data and now it may be too late. If you see it, don’t waste your time, just call us. But, if you want to give it a try here’s the best way to narrow down your search.

First, you’ll need a computer that has access to the internet. The next time your system blue screens look at the top of the page for the Stop Error code, it looks something like this 0x0000000A. Take this code and either Google it or you can see if it’s on our stop errors page. This will give you a good clue as to the culprit of the crash.

If you can’t locate a reasonable explanation for the error it’s time to start trouble shooting.

1. Remove any new hardware you might have installed.
2. Boot into safe mode, by turning on the computer and tapping F8 at the first sign of any writing on the screen. When the startup menu appears choose 1 Safe Mode and hit enter. Log on as an administrator or with an account that has administrator credentials.Safe Mode removes any drivers that load into memory like video drivers or auto-runs for programs (excluding virus). Now you can uninstall any you’ve loaded before the crash. Reboot and see if it still crashes.
3. Once again boot into Safe Mode, try a System Restore.  Log on as an administrator or with an account that has administrator credentials. Click on the Start button, All Programs, Accessories, Run and type rstrui.exe and press OK. Choose a date a couple of days prior to the event.
4. If it crashes before entering windows try Safe Mode with Command Prompt to run System Restore:

1. 1. Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
   2. Use the arrow keys to select the Safe mode with a Command prompt option.
   3. If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER.
   4. Log on as an administrator or with an account that has administrator credentials.
   5. At the command prompt, type %systemroot%\system32\restore\rstrui.exe, and then press ENTER.
   6. Follow the instructions that appear on the screen to restore your computer to a functional state.

An IP address is a unique number assigned to your computer either by your ISP (Internet Service Provider) or your router.  It’s like a phone number for your PC and it floats around the internet along with a billion other computer IP addresses that are currently on-line.

Most home users, and business users for that matter use a Dynamic IP address. This is an address that changes either weekly or monthly depending on your ISP and they’re usually cheaper to have.

Static IP’s never change, this is good for a business that has users at remote locations that need to access a server or workstation. If it wasn’t for a static IP address the number would change constantly and no one would be able to gain access remotely.

1. Click on Start then Control panel,
2. User Accounts and Family Safety,
3. Change your Windows password
4. Remove password.

that was easy

If you’re trying to download something click on its link to start the download process and then click on Save File, A directory box pops up, assuming you’re running Internet Explorer the default download location is :

Vista & Windows 7

• c:\users\user name\downloads

Windows XP

• c:\My Documents\downloads

If your running Mozilla Firefox:

• c:\downloads

If you want to change the file name now is a good time to do that but only change the name to the left of the dot. If you want to download it to a different location other then the default location explained above look towards the bottom and you will see a link that says Browse Folders, click that. On the left you will see Desktop, Downloads, Documents, and Computer. Choose the folder you want and click on save.

Now you’ll be sure to find your download just double-click on it and install your new program.